Covid-19 updates

Service Adjustments

Meet & Greet Services

At marhaba, the health and well being of our guest and our agents is top priority. In order to ensure the safest environment for all, we have made a few changes to our Meet & Greet Services in accordance with local authority’s advice. These changes include:

  • marhaba team members will be wearing a mask and gloves at all times
  • Standard social distancing guidelines will be followed
  • Chauffeur cars undergo strict disinfecting procedures after each trip
  • Passengers in chauffeur cars will be limited to two in standard vehicles or three in SUVs. Immediate family members are exempt from these restrictions, as per current regulations*

Suspension of services

Due to the latest travel advisories and government directives in select locations where we operate, please note that the below Airport Lounges and Meet & Greet Services will be temporarily unavailable until further notice.

We understand that this situation is constantly evolving and as such, our teams are continuing to monitor our services and will provide updates here on our website as appropriate. We apologise for any inconvenience this may cause.

Airport Lounges

  • Al Maktoum Airport
  • Dubai International Airport
  • Geneva Airport
  • Zurich Airport

Meet & Greet Services

  • Al Maktoum Airport
  • Beijing Capital International Airport
  • Brisbane Airport
  • Guangzhou Baiyun International Airport
  • Paris – Charles De Gaulle Airport
  • Shanghai International Airport
  • Toronto International Airport

Contact Centre Update

We are currently experiencing a high volume of calls in our contact centre. Please bear with us and we will get to your call as soon as possible.

Alternatively, if your enquiry is not urgent, please consider calling us at a later time or reach out to us via email at

Last updated on 31st May 2020

UAE regulations are subject to change without prior notification.