Covid-19 updates

Suspension of services

Due to the latest travel advisories and government directives in select locations where we operate, please note that the below Airport Lounges and Meet & Greet Services will be temporarily unavailable until further notice.

We understand that this situation is constantly evolving and as such, our teams are continuing to monitor our services and will provide updates here on our website as appropriate. We apologise for any inconvenience this may cause.

Airport Lounges

  • Al Maktoum Airport
  • Dubai International Airport
  • Geneva Airport
  • Zurich Airport

Meet & Greet Services

  • Al Maktoum Airport
  • Dubai International Airport
  • Beijing Capital International Airport
  • Brisbane Airport
  • Guangzhou Baiyun International Airport
  • Paris – Charles De Gaulle Airport
  • Shanghai International Airport

Contact Centre Update

We are currently experiencing a high volume of calls in our contact centre. Please bear with us and we will get to your call as soon as possible.

Alternatively, if your enquiry is not urgent, please consider calling us at a later time or reach out to us via email at

Last updated on 25th March 2020