Covid-19 updates

Click here to see how marhaba Services is guiding you quickly and safely through the new airport experience

Service Adjustments

At marhaba, the health and well-being of our guests and our team is top priority. In order to ensure the safest environment for all, we have made a few changes to our services in accordance with local authority’s advice.

Airport Lounges

  • Reduced capacity within the lounge to allow guests to maintain physical distancing
  • Individually pre-portioned dining options
  • Increased cleaning and sanitisation with specific focus on high-touch surfaces
  • Availability of hand sanitisers at different areas around the lounge
  • All staff and guests will be required to wear masks at all times
  • Designated safety ambassador to ensure all measures in place and procedures are followed

Meet & Greet Services

  • marhaba team members will be wearing a mask and gloves at all times
  • Standard physical distancing guidelines will be followed
  • Chauffeur cars undergo strict disinfecting procedures after each trip
  • Passengers in chauffeur cars will be limited to two in standard vehicles or three in SUVs. Immediate family members are exempt from these restrictions, as per current regulations*

Suspension of services

Due to the latest travel advisories and government directives in select locations where we operate, please note that the below Airport Lounges and Meet & Greet Services will be temporarily unavailable until further notice.

We understand that this situation is constantly evolving and as such, our teams are continuing to monitor our services and will provide updates here on our website as appropriate. We apologise for any inconvenience this may cause.

Airport Lounges

  • Al Maktoum Airport
  • Dubai International Airport
    • Terminal 3, Concourse A
  • Zurich Airport

Meet & Greet Services

  • Al Maktoum Airport
  • Beijing Capital International Airport
  • Brisbane Airport
  • Guangzhou Baiyun International Airport
  • Paris – Charles De Gaulle Airport
  • Shanghai International Airport
  • Toronto International Airport

Contact Centre Update

We are currently experiencing a high volume of calls in our contact centre. Please bear with us and we will get to your call as soon as possible.

Alternatively, if your enquiry is not urgent, please consider calling us at a later time or reach out to us via email at

Last updated on 24 June 2021

UAE regulations are subject to change without prior notification.