Skywards Terms and Conditions

Important Information

• Emirates Skywards members can spend Skywards Miles on select marhaba Airport Meet & Greet services on arrival and departure at Dubai International and Al Maktoum International.
• Skywards Skysurfers are excluded from this redemption partnership due to age restrictions.
• The list of Meet & Greet services offered is dynamic and subject to availability at the time of booking. From time to time, you may see only select services offered.
• Bookings must be made at least 24 hours in advance.
• marhaba Meet & Greet services are not restricted to travel on Emirates. Emirates Skywards members can avail of the redemption options whether they are flying with Emirates or any other airline that services the Dubai.
• The booking process using Skywards Miles as the form of payment must be made online via marhabaservices.com.
• No offline bookings are possible using Skywards Miles.
• Miles quoted are per person with the exception of the Family Meet & Greet service which includes a group of 4 passengers. A maximum of 5 additional passengers can be booked with Skywards Miles for this service.
• Skywards Miles quoted are inclusive of Value Added Tax, as applicable on products and services provided in the UAE from 1 January 2018.
• Members will be required to login to their Emirates Skywards membership account to spend Miles for marhaba Meet & Greet services.
• In booking marhaba Meet & Greet services using Skywards Miles as the form of payment, the Emirates Skywards members consents and authorises Emirates Skywards to collect, use and transfer to marhaba certain relevant member information held by Emirates Skywards including; Emirates Skywards membership number; first and last names, tier status and available Skywards Miles balance. Such disclosure shall be made for the purpose of enabling the Emirates Skywards member to avail of the partnership benefits. All bookings and mileage deductions will be processed instantly.
• Meet & Greet services can be paid for in full with Skywards Miles, it is not possible to pay with a combination of cash plus Miles for any individual service.
• Any additional marhaba services required must be booked separately and paid for with cash or credit card.
• Meet & Greet booking confirmation will be sent via email from marhaba.
• Emirates Skywards members can spend their Miles for themselves or a nominee availing the services booked.
• Skywards Miles redeemed for marhaba services are non-refundable.
• The redemption rates for marhaba Meet & Greet services are subject to change at Emirates’ discretion.
• Any changes to marhaba bookings must be communicated to marhaba directly via email at marhaba@marhabaservices.com, or by calling the marhaba call centre on +971 4 3898989. Changes are limited to cancellation and flight date change only. Service change or increase in passenger count is not permitted.
• marhaba terms and conditions apply.
• Emirates Skywards programme rules apply.