terms and conditions

Use

This page (together with the documents referred to on it) tells you the terms and conditions on which you, the individual or corporate user (‘you’), may make use of our website www.marhabaservices.com (the ‘Website’) and the online booking engine (the ‘Booking Engine’) contained on the Website.

Please read these terms and conditions carefully before you start to use the Website. By using the Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions on behalf of yourself and/or any sub-user authorised by you to use the Website under your corporate account and password, and that you and they agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Website and the Booking Engine.

Company Information

This Website is owned by marhaba services (a division of dnata) and is operated by dnata (‘we’, ‘us’), for and on behalf of marhaba services. dnata a Dubai corporation established by Decree No.1 of 1987 of the Government of Dubai (as amended), having its principal place of business at Emirates Group Headquarters Building, P.O. Box 1515, Dubai, United Arab Emirates and Marhaba Bahrain S.P.C. which is incorporated under the laws of the Kingdom of Bahrain with commercial registration number 80992-1 doing business at Bahrain International Airport, Muharraq, Kingdom of Bahrain.

Your Account

You are responsible for maintaining the confidentiality of your individual or corporate account login and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your password and corporate account. You must take all necessary steps to restrict access to the Website and to your password only to sub-users authorised by you and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

We reserve the right to refuse access to the Website and/or the Booking Engine, terminate/disable accounts, remove or edit content, or cancel bookings made through the Booking Engine at our discretion.

Access

We will do our utmost to ensure that availability of the Booking Engine and the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend access to the Booking Engine on the Website without notice. Your access to the Website or the Booking Engine may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. For the avoidance of doubt we will not be liable if for any reason our Website or the Booking Engine is unavailable at any time or period.

Acceptable Use

We grant you a limited licence to access and make use of this Website and the Booking Engine for the purpose of making bookings for marhaba services, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any derivative use of this Website or the Booking Engine or its contents; any downloading or copying of account information; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website and the Booking Engine or any portion of this Website or the Booking Engine may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any , logo, or other proprietary information (including images, text, page layout, or form) of marhaba services or dnata or any other member of the Emirates Group without our express written consent. You may not use any meta tags or any other "hidden text" utilising marhaba services’ or dnata’s or any other member of the Emirates Group’s names or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by us.

If you wish to make any use of material on our Website or referenced in the Booking Engine other than as set out above, please address your request to: marhabasales@marhabaservices.com

Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not marhaba services or dnata, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

  • to cause annoyance, inconvenience or needless anxiety.

  • in any way that breaches any applicable local, national or international law or regulation.

  • for the purpose of harming or attempting to harm minors in any way.

  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these terms and conditions.

  • Not to access without authority, interfere with, damage or disrupt:

    • any part of our Website or the Booking Engine;

    • any equipment or network on which our Website or Booking Engine is stored;

    • any software used in the provision of our Website or the Booking Engine; or

    • any equipment or network or software owned or used by any third party.

We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of our Website or the Booking Engine. When a breach has occurred, we may take such action as we deem appropriate.

Failure to comply with the terms and conditions constitutes a material breach and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Website and Booking Engine.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action as we deem necessary against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to a breach of these terms and conditions. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

Electronic communications

When you visit the Website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Website and the Booking Engine, and in the material published on the Website and in the Booking Engine. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from our Website or the Booking Engine for your reference and you may draw the attention of others within your organisation to material posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

If you or any sub-user authorised by you print off, copy or download any part of our Website or use the Booking Engine in breach of these terms and conditions, your right to use our Website and the Booking Engine will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You do not, by using the Website or the Booking Engine, acquire any ownership or other rights to any content or other materials contained on or accessible through the Website or the Booking Engine.

Reliance On Information Posted

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. In particular content that refers to city attractions, tours, hotel accommodation, restaurants and other services is the property of and supplied by third parties that are not under our control. We do not verify or guarantee the accuracy of information that we receive from such third parties and all information, prices and availability set out on our Website or referenced through the Booking Engine are subject to change without notice.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you, or by anyone who may be informed of any of its contents.

Changes to Website/Booking Engine

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website or the Booking Engine, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our Website.

Liability

The material displayed on our Website AND Booking Engine is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

  • Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our Website or in connection with the use, inability to use, or results of the use of our Booking Engine, any websites linked to it and any materials posted on it, including, without limitation any liability for:

    • loss of income or revenue;

    • loss of business;

    • loss of profits or contracts;

    • loss of anticipated savings;

    • loss of data;

    • loss of goodwill;

    • wasted management or office time; and

    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Links

We may also provide links on our Website to the websites of other companies, whether affiliated with us or not. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

We cannot give any undertaking, that products or services that you purchase from third party sellers through our Website or the Booking Engine, or from companies to whose website we have provided a link on our Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

Use of Booking Engine

Bookings made by you through our Website using the Booking Engine are governed by these terms and conditions and

  • if you are a corporate user, the marhaba services Corporate Membership Scheme Terms and Conditions (the "Booking Conditions"); can be viewed based on your login id.

  • if you are an individual user, the marhaba services Conditions of Contract (the "Conditions of Contract")

You must read the Booking Conditions or the Conditions of Contract (as appropriate) and click the "I agree to all terms and conditions" button prior to using the marhaba Services. If you fail to click the button and continue to use the marhaba services, you will be deemed to have accepted the Booking Conditions on behalf of yourself and any person for whom you have made a booking.

In the event that your Corporate Membership of marhaba services expires or is terminated for any reason, your Website access and password will be deactivated on the effective date of such expiry or termination.

Use of Credit Card

We accept major credit cards issued in the country of departure of your flight and a few other selected countries as specified during the booking process. Your credit card will be debited when you click on the Confirm button. The credit card must be in the name of one of the passengers traveling and the same card must be carried at the time of travel as it may be required for verification and/or obtaining signature on a credit card charge form.

marhaba services Voucher Delivery

Upon completion of the payment process through the Booking Engine, a marhaba services Voucher will be sent to you on the email address provided at the time of booking.

Data Protection

Where you input data into the Booking Engine on behalf of someone else, you confirm that you have obtained their consent to do so, and that they have not objected to the uses of their personal information for the purpose of a booking made through the Booking Engine.You also confirm that, in relation to any personal or other details relating to your employees or customers or their families in your possession you shall, at all times, process such data in compliance with any applicable data protection legislation in your country. Please view the Emirates Group privacy policy which sets out how we use and handle personal information.

You agree to indemnify us for any costs, liabilities and losses whatsoever incurred by us arising out of any action or inaction by you that result in us being in breach of any provisions of applicable data protection legislation in your country.

Entire Agreement

These terms and conditions and the Booking Conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Jurisdiction and Applicable Law

These terms and conditions are governed by the law of and applicable in the Emirate of Dubai. The Dubai courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

Website Support

For support and assistance with using the Website, you can call our IT Support Team on +9714-2133444.
For support and advice with regard to any marhaba services products, you can call the marhaba call centre on +971 4 389 8989.

marhaba & Emirates Skywards Terms of Use

  • Emirates Skywards members can spend Skywards Miles on select marhaba Airport Meet & Greet services on arrival and departure at Dubai International, Al Maktoum International and Bahrain International airports.

  • Skywards Skysurfers are excluded from this redemption partnership due to age restrictions.

  • The list of Meet & Greet services offered is dynamic and subject to availability at the time of booking. From time to time, you may see only select services offered.

  • Bookings must be made at least 24 hours in advance.

  • marhaba Meet & Greet services are not restricted to travel on Emirates. Emirates Skywards members can avail of the redemption options whether they are flying with Emirates or any other airline that services the Dubai and Bahrain airports.

  • The booking process using Skywards Miles as the form of payment must be made online via marhabaservices.com.

  • No offline bookings are possible using Skywards Miles.

  • Miles quoted are per person with the exception of the Family Meet & Greet service which includes a group of 4 passengers. A maximum of 5 additional passengers can be booked with Skywards Miles for this service.

  • Members will be required to login to their Emirates Skywards membership account to spend Miles for marhaba Meet & Greet services.

  • In booking marhaba Meet & Greet services using Skywards Miles as the form of payment, the Emirates Skywards members consents and authorises Emirates Skywards to collect, use and transfer to marhaba certain relevant member information held by Emirates Skywards including; Emirates Skywards membership number; first and last names, tier status and available Skywards Miles balance. Such disclosure shall be made for the purpose of enabling the Emirates Skywards member to avail of the partnership benefits. All bookings and mileage deductions will be processed instantly.

  • Meet & Greet services can be paid for in full with Skywards Miles, it is not possible to pay with a combination of cash plus Miles for any individual service.

  • Any additional marhaba services required must be booked separately and paid for with cash or credit card.

  • Meet & Greet booking confirmation will be sent via email from marhaba.

  • Emirates Skywards members can spend their Miles for themselves or a nominee availing the services booked.

  • Skywards Miles redeemed for marhaba services are non-refundable.

  • The redemption rates for marhaba Meet & Greet services are subject to change at Emirates’ discretion.

  • Any changes to marhaba bookings must be communicated to marhaba directly via email at marhaba@marhabaservices.com, or by calling the marhaba call centre on +971 4 3898989. Changes are limited to cancellation and flight date change only. Service change or increase in passenger count is not permitted.

  • marhaba terms and conditions apply.

  • Emirates Skywards programme rules apply.