dnata , P.O. Box 1515, Dubai, United Arab Emirates (“we” , “us” or “our”) provides the marhaba services to Customers (“ you” or “your ”) either by itself or through its suppliers.
Any voucher and all other documents and coupons issued in respect of the marhaba services are furnished and issued subject to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide marhaba services to you. Copies of such terms and conditions are available on request. The purchase of marhaba services shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
In these Conditions of Contract:
(a) “Booking Form” means the marhaba services Booking Form which is used by walk-in Customers.
(b) "call centre" means the marhaba services call centre on +9714-389-8989.
(c) "Conditions of Contract" means these conditions of contract as amended by us from time to time.
(d) "Customer(s)" means any person booking marhaba services and/or covered by that booking.
(e) "marhaba services" means all and any of the services and products provided by us as described on the Website from time to time.
(f) “No Show” means the failure by any Customer for whom marhaba services have been booked to utilize those marhaba services.
(g) “Website” means the marhaba services website at www.marhabaservices.com
2. Booking marhaba services
2.1 We will provide the marhaba services to you and any other person covered by your booking on arrival at, or departure from, Dubai International Airport irrespective of your airline or class of travel. Bookings may be made on a Booking Form, through the Call Centre or on the Website. Bookings containing incorrect Customer details, flight details, terminal details and/or product selection may be considered void by us.
2.2 Bookings must be received by us not less than 24 hours prior to your scheduled arrival / departure time. Bookings made using the Booking Form or through the Call Centre less than 24 hours prior to your scheduled arrival / departure time will be subject to availability and supplementary charges. Online bookings made less than 24 hours prior to your scheduled arrival / departure time will not be accepted.
2.3 You must notify us by facsimile or email of any amendment to or cancellation of your flight itinerary, at least 8 hours prior to your originally scheduled flight arrival / departure time or the charges for your marhaba services will be payable in full.
2.4 Charges for marhaba services are payable in full when a booking is made. Cancellations and amendments are subject to clause 2.3 above. No refund will be made in respect of No Shows.
2.5 We shall be entitled to cancel, alter or omit any part of the marhaba services for which you have made a booking with or without notice to you and at our sole discretion. In particular, delays and cancellations may result from factors beyond our or our suppliers’ control such as the weather, accidents, governmental restrictions and other events of force majeure. In such cases, our liability is limited to re-performance of the cancelled marhaba services. In exceptional circumstances, a refund or partial refund may be given in our discretion and/or the discretion of the supplier of the marhaba services concerned, but is not guaranteed.
3. Products and services provided by third parties
3.1 Where we offer products or services provided by third parties (for example, limousine transfers, floral deliveries, hotels or mobile sim card services) and issue you with a voucher relating to any such products and services, we are acting only as agent for the third party concerned. The terms and conditions of the third party will apply to you and any refund will be subject to those terms and conditions.
3.2 We will have no liability to you regarding any products and services provided by a third party unless caused solely by our negligence.
4.1 To the maximum extent permitted by law, we accept no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the marhaba services and/or in connection with these Conditions of Contract. All personal effects are at your sole risk at all times.We shall not be liable and you shall waive all rights of claim you might have against us for any inconvenience, loss, damage or otherwise caused in the event that we are unable to provide you with any or all of the Marhaba Services if we directed to deny the provision of the marhaba services to you by any airport authority or government department or representatives.
4.2 We accept no liability for the consequences of any delay or for any loss, cost or expense incurred by you as a result of the actions of any third party including without limitation the Customs or Immigration Authorities at Dubai International Airport or such other international airport where we offer the marhaba services. You accept that you are responsible for compliance with all governmental regulations upon entry into and exit from Dubai International Airport or such other international airport where we offer the marhaba services and for ensuring that all required documents are in order and that any conditions to which such documents are subject are complied with
4.3 You agree to indemnify us in respect of all claims, damages, losses, costs and expenses (including legal expenses) which are awarded against or incurred by us as a direct result of your acts or omissions or the acts or omissions of any person covered by your booking in the course of booking and/or using the marhaba services.
4.4 Under no circumstances shall we be liable to you in contract, tort (including negligence) or otherwise for any consequential, exemplary, special, indirect, incidental or punitive damages.
5. Governing law and jurisdiction
These Conditions of Contract shall be governed by the laws of and applicable to the location where the marhaba services are provided (in the case of Dubai, the laws of the Emirate of Dubai) and any proceeding with respect to or in connection with the marhaba services shall be subject to the jurisdiction of the applicable courts where the marhaba services are provided (in the case of Dubai, the Court of Dubai)
6. Global Partner Services