|
MARHABA SERVICES CONDITIONS OF
CONTRACT
DNATA
(“we”,“us” or “our”) provides the Marhaba Services to Customer(s)
(“you” or “your”) either by itself or through its suppliers, in
accordance with these Conditions of Contract.
Any
voucher and all other documents and coupons in respect of the Marhaba
Services are furnished and issued subject in all respects to these
Conditions of Contract and to any and all terms and conditions of third
party suppliers who provide Marhaba Services to you.Copies of such terms
and conditions are available on request.
1. Definitions:
In
these Conditions of Contract:
(a) “Booking
Form” means the Marhaba Services Booking Mail Order Form which
may be downloaded from the Website.
(b)
"Conditions
of Contract" means these conditions of contract as amended by us
from time to time.
(c)
"Customer(s)"
means any individual(s) booking Marhaba Services and/or covered by that
booking.
(d)
"Marhaba
Services" means all and any of the services and products provided by
us as described from time to time on the
Website.
(e)
“No
Show” means the failure by any individual for whom Marhaba Services
have been booked to utilize those Marhaba
Services.
(f)
“Website”
means the Marhaba Services website at www.marhabaservices.com
2. Booking Marhaba
Services
2.1 We will provide the Marhaba Services to you and any other person covered by your booking on arrival at or departure
from Dubai International Airport irrespective of airline or class of
travel, subject to our receiving the booking on the Website or receiving
the properly completed Booking Form by facsimile or by email not less than 24 hours
prior to your scheduled arrival or departure time. Bookings containing
incorrect Customer information or product selection may be considered void
by us.
2.2
Bookings
received on the Website less than 24 hours prior to your scheduled arrival
or departure time will be subject to approval by us. You will be notified by us
whether your booking has been accepted or rejected, on the email address
you have provided at the time of booking.
2.3 You
must notify us by facsimile or email of any amendment to or
cancellation of your flight itinerary, at least 8 hours prior to
your originally scheduled flight arrival or departure time or the
charges for your Marhaba Services will be payable in
full.
2.4 Charges
for Marhaba Services are deemed to be incurred upon confirmation of your
booking. Cancellations and
amendments are subject to clause 2.3 above. No Shows will be charged in
full.
2.5 You
are liable for all charges for Marhaba Services booked on the Website
under your password.
2.6 We reserve the right to alter or omit
any part of the Marhaba Services for which you have made a booking has been made without
notice to you and for any reason whatsoever. In particular, we shall
not be obliged to provide the Marhaba Services if we are unable to do so
due to circumstances beyond our control, such as the weather, sickness,
strikes, disputes and other events of force majeure. In such cases, our liability is
limited to re-performance of the relevant Marhaba Services. In exceptional circumstances,
a refund or partial refund may be given in our discretion and/or the
discretion of any third party supplier concerned,
but is not guaranteed.
3. Products and services provided
by third parties
3.1 If we arrange for another company to
provide you with products or services (for example, limousine, floral or
sim card services) and issue you with a voucher relating to any such
products and services, we are acting only as your agent in making those
arrangements and issuing the voucher.
We do not guarantee that products and services provided by third
parties will always conform to their exact description.
3.2 We
will have no liability to you regarding any products and services we
arrange for you which are to be provided by another company unless caused
solely by our negligence.
4.
Liability
4.1 To
the maximum extent permitted by law, we accepts no responsibility for
any damage, loss, accident, sickness, injury or death that you or anyone
else may suffer or incur arising out of the Marhaba Services and/or in
connection with these Conditions of Contract.
4.2 We accepts no liability for the
consequences of any delay or for any loss, cost or expense incurred by you
as a result of the actions of any third party including without limitation
the Customs or Immigration Authorities at Dubai International Airport. You accept that you alone
are responsible for compliance with all governmental regulations upon
entry into and exit from Dubai International Airport and for ensuring that all
required documents are in order and that any conditions to which such
documents are subject are complied with.
4.3 You agree
to indemnify us in respect of all claims, damages, losses, costs and expenses
(including legal expenses) which are awarded against or incurred by us as
a direct result of your acts or omissions or the acts or omissions of any
person covered by your booking in the course of using the Marhaba Services.
4.4 Under
no circumstances shall DNATA be liable to you in contract, tort (including
negligence) or otherwise for any consequential, exemplary, special,
indirect, incidental or punitive damages.
5.
Governing law and jurisdiction
These Conditions of Contract are governed by the laws of
and applicable in the Emirate of Dubai and any proceeding with respect to
or in connection with the Marhaba Services must be brought in the courts
of Dubai.
|