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MARHABA  SERVICES   CONDITIONS OF CONTRACT

DNATA (“we” or “our”) provides the Marhaba Services to Customer(s) (“you” or “your”) either by itself or through its suppliers, in accordance with these Conditions of Contract.  

Any voucher and all other documents and coupons in respect of the Marhaba Services are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of third party suppliers who provide Marhaba Services to you.Copies of such terms and conditions are available on request.

1. Definitions:

In these Conditions of Contract:

(a)  Booking Form” means the Marhaba Services Booking Mail Order Form which  may be downloaded from the Website.

(b) "Conditions of Contract" means these conditions of contract as amended by DNATA from time to time.

(c) "Customer(s)" means any individual(s) booking Marhaba Services and/or covered by that booking.

(d) "Marhaba Services" means all and any of the services and products provided by DNATA as described from time to time on the Website.

(e) No Show” means the failure by any individual for whom Marhaba Services have been booked to utilize those Marhaba Services.

(f)  Website” means the Marhaba Services website at www.marhabaservices.com

2. Booking Marhaba Services

2.1       DNATA will provide the Marhaba Services to you on your arrival at or departure from Dubai International Airport irrespective of your airline or class of travel, subject to DNATA receiving the booking on the Website or receiving the properly completed Booking Form by facsimile or by email  not less than 24 hours prior to your scheduled arrival or departure time.   Bookings containing incorrect Customer information or product selection may be considered void by DNATA.

2.2       Bookings received on the Website less than 24 hours prior to your scheduled arrival or departure time will be subject to approval by DNATA.  You will be notified by DNATA whether your booking has been accepted or rejected, on the email address you have provided at the time of booking.

2.3       You must notify DNATA by facsimile or email of any amendment to or cancellation of your flight itinerary, at least 8 hours prior to your originally scheduled flight arrival or departure time or the charges for your Marhaba Services will be payable in full.

2.4       Charges for Marhaba Services are deemed to be incurred upon confirmation of your booking.  Cancellations and amendments are subject to clause 2.3 above.  No Shows will be charged in full.

2.5       You are liable for all charges for Marhaba Services booked on the Website under your password.  

2.6       DNATA reserves the right to alter or omit any part of the Marhaba Services for which a booking has been made without notice to you and for any reason whatsoever. In particular, DNATA shall not be obliged to provide the Marhaba Services if it is unable to do so due to circumstances beyond its control, such as the weather, sickness, strikes, disputes and other events of force majeure.  In such cases, DNATA’s liability is limited to re-performance of the relevant Marhaba Services.   In exceptional circumstances, a refund or partial refund may be given at the discretion of DNATA and/or the third party supplier concerned, but is not guaranteed.

 

3.  Products and services provided by third parties

 

3.1       If we arrange for another company to provide you with products or services (for example, limousine, floral or sim card services) and issue you with a voucher relating to any such products and services, we are acting only as your agent in making those arrangements and issuing the voucher.           We do not guarantee that products and services provided by third parties will always conform to their exact description.

3.2       We will have no liability to you regarding any products and services we arrange for you which are to be provided by another company unless caused solely by our negligence.

 

4. Liability

4. 1      To the maximum extent permitted by law, DNATA accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of  the Marhaba Services and/or in connection with these Conditions of Contract.

4.2       DNATA accepts no liability for the consequences of any delay or for any loss, cost or expense incurred by you as a result of the actions of any third party including without limitation the Customs or Immigration Authorities at Dubai International Airport. You accept that you alone are responsible for compliance with all governmental regulations upon entry into and exit from Dubai International Airport and for ensuring that all required documents are in order and that any conditions to which such documents are subject are complied with.

4.3       Under no circumstances shall DNATA be liable to you in contract, tort (including negligence) or otherwise for any consequential, exemplary, special, indirect, incidental or punitive damages.

 

5. Governing law and jurisdiction

These Conditions of Contract are governed by the laws of and applicable in the Emirate of Dubai and any proceeding with respect to or in connection with the Marhaba Services must be brought in the courts of Dubai.

 

           

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